CoSupport AI

CoSupport AI

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Product Details

CoSupport AI is an AI-powered customer support automation platform that resolves tickets autonomously by training on your company's historical support data. Unlike rule-based chatbots, it uses a USPTO-patented generative architecture (US11823031B1) designed to prevent hallucinations and deliver deterministic answers.

 

It works in two layers. CoSupport AI Agent automates up to 90% of repetitive L1 tickets with no human involved. CoSupport AI Assistant drafts replies, summarizes, and translates for human agents on harder cases. With the 2.0 release, the AI reasons in multiple steps, ships a decision log with every reply, and can execute multi-step actions through an Agentic API.

 

CoSupport AI supports 40+ languages and integrates no-code with Zendesk, Freshdesk, Zoho Desk, Intercom, HubSpot, Salesforce, and Pylon, plus channels like WhatsApp, Instagram, Telegram, Slack, and Microsoft Teams, and platforms like Shopify and Stripe. It is ISO 27001 certified, GDPR and CCPA compliant, and trusted by 300+ brands including SupportYourApp, iubenda, and Nordic Knots.

Integrations

  • • Helpdesk / CRM: Zendesk, Freshdesk, Freshchat, Intercom, Zoho Desk, Zoho SalesIQ, HubSpot, Pylon, Salesforce Service Cloud.

  • • Channels: chat, email, voice, WhatsApp, Instagram, Facebook Messenger, Telegram.

  • • Messengers: Slack, Microsoft Teams.

  • • Knowledge sources: Notion, Confluence, Google Drive, Microsoft SharePoint, Microsoft OneDrive, Pylon Knowledge Base.

  • • E-commerce/payments: Shopify, Stripe.

 

Full list: https://cosupport.ai/integrations

Customer Results

  • • Cocoatech - 81% deflection (SaaS, Zendesk)

  • • SupportYourApp - about $14K/mo saved, 80% automation (BPO)

  • • ProjectFitter - resolution time down from 2 hours to 6 minutes

  • • eCatering - 50% of tickets resolved (Freshdesk)

  • • iubenda - 5,000 tickets/mo automated (Freshdesk)

  • • Nordic Knots - about $7K/mo saved

What's New in 2.0 (released June 15, 2026)

  • Multi-step reasoning - the AI searches, analyzes, re-searches, and validates before responding.

  • Decision logs - every AI reply ships with its reasoning, actions taken, and data sources.

  • Agentic API - the AI autonomously executes multi-step workflows across external platforms (orders, refunds, subscriptions).

Security & Compliance

ISO 27001 certified. GDPR and CCPA compliant. USPTO patent US11823031B1 (anti-hallucination multi-model architecture).


Features of CoSupport AI

  • • Trains on your historical support data - no rule trees to build

  • • CoSupport AI Agent: automates up to 90% of repetitive L1 tickets, no human involved

  • • CoSupport AI Assistant: drafts replies, summarizes, and translates for human agents

  • • Resolves 60% of support requests by day 60 - guaranteed, or full refund

  • • USPTO-patented anti-hallucination architecture (US11823031B1)

  • • Multi-step reasoning: searches, validates, and re-searches before it answers (2.0)

  • • Decision log on every reply - reasoning, actions taken, and data sources (2.0)

  • • Agentic API: executes multi-step actions like order updates, refunds, and subscription changes (2.0)

  • • 40+ languages, 24/7 multilingual support

  • • Live on your helpdesk in about 3 days, roughly 10 minutes to connect, no-code setup

  • • ISO 27001 certified, GDPR and CCPA compliant

  • • Trusted by 300+ brands


Pricing

Three pricing models, choose what fits your volume:

  • • $0.04 per response

  • • $0.19 per resolved ticket

  • • Flat plan from $99/mo per 1,000 monthly tickets (unlimited AI responses within your volume). Example: 10,000 tickets → $990/mo.

 

Every plan includes a 30-day pilot with 1,000 free AI responses, no setup fees, and no long-term contract.

60/60 guarantee: hit 60% AI resolution by day 60, or get a full refund.

Get a quote: https://cosupport.ai/pricing

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