Product Details
InMoment™ is the leader in Experience Intelligence (XI), transforming metrics into meaning to drive high-value business decisions and relationships with both customers and employees. The company’s cloud-native XI Platform is engineered with data science at the core, and specifically architected to harness intelligence from across the entire experience ecosystem to deliver clear business value. The platform features three clouds that all work seamlessly together to give companies a comprehensive understanding of the most important factors impacting their bottom lines, including: Customer Experience (CX) Cloud, Employee Experience Cloud, and Market Experience Cloud. InMoment’s approach of providing strategic technical, best practice and thought leadership support ensures that our nearly 500 brands across 95 countries realize maximum business impact. For more information.
Features of InMoment
- Text Analytics InMoment’s text analytics helps to improve the act of receiving feedback as it ensures your customer’s voice is heard—making this an important part of the customer experience. Personalized questions give them the chance to share stories most relevant to them which will help you understand customer behavior better.
- Net Promoter Scores and Systems It combines Net Promoter Score with other contextual customer data to create a strategy of ongoing action and customer-centricity for your company.
- Customer Loyalty With InMoment, you will have real-time, actionable customer and employee information at your fingertips. InMoment helps you understand and resolve problems before you lose customer loyalty and employee commitment.
- Enterprise Feedback Management This structure uses intelligent analytics to turn the data into actionable information and distributes the information to the right person at the right time to follow up.
- Social Customer Experience Management The InMoment Social CEM program leverages customer feedback to help improve business outcomes.
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