Product Details
Kapiche are on a mission to help organisations understand and empathize with their customers at scale using our unique software. Kapiche uses a unique Topic Modelling mechanism that allows users to build a clear picture of crucial themes in unstructured data. Whilst competitor software relies on dictionaries or thesauri to do this, Kapiche software is built on an unsupervised machine learning algorithm that achieves the same outcome in much less time and without the biases of human built dictionaries.Essentially producing an understanding of nuanced human language as used by everyday people.
Features of Kapiche
- Take hours of work off your plate Let Kapiche’s natural language processing algorithm do the grind work so that you can spend more time being the data hero you know you are.
- Automatically spot emergent trends, before it gets ugly Kapiche’s AI-algorithm automatically identifies emergent themes each time new data is added, enabling you to notify the relevant departments and act on the issues, before they become a bigger problem for your organization.
- Easily understand how to improve CX metrics Impact scores allow you to quickly spot the customer issues that need fixing the most. Understand the exact impact individual issues are having on your NPS, CSAT or CES scores and see how improving these issues would drive up your overall scores.
- Track issues and trends over time Measure the impact of your business decisions on customer satisfaction and see how feedback changes as you address customer issues or introduce new products and services.
- Deeper insights at a glance Instantly see how different themes or customer segments are performing, and prioritise accordingly. Delve as deep as you want to and slice the data any way you want. You'll have more control over your data than ever before.
- Happy, sad, and everything in between Kapiche identifies any sentiment in your customer feedback at the overall and per-response level, giving you another dimension to understand your customers.
- Sharing is caring with customizable dashboards Insights are only useful if the right people know about them. Use customizable dashboards to share insights across the entire organization or just with specific locations, teams or employees to implement the required fixes. Create, customize, and share dashboards filled with the deep, actionable insights from your analysis.
- Supercharge your insights with integrations Prevent data silos and empower your business to make laser-focused business decisions with Kapiche integrations. Kapiche allows you to connect multiple data sources for deeper customer analysis, including demographic, behavioural, spend and CX data from CRMs, survey tools and cloud storage providers
Pricing
The pricing is customizable according to the usage.
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