Product Details

Feature - Analyze customers’ voices automatically. Generate real-time digital contracts. Capture speech analytics for quality assurance. Qualify specific keyword settings. Support voice recognition for IVR. Create smart tags when keywords are spoken.

Features of Wolkvox

OMNICHANNEL

  • Control multiple information streams from a unified platform.
  • Manage incoming calls, outcoming calls, and SMS.
  • Provide support for web chat, WhatsApp, Facebook Messenger, Telegram, and Line.
  • Handle interactions of Facebook, Instagram, Twitter, and email.
  • Retrieve real-time reports for every channel.
  • Monitor all aspects of every interaction.
  • Classify and save all communications.

  • PREDICTIVE DIALER

  • Horizontal and vertical dialing strategies.
  • Capable of up to 10 simultaneous calls per agent.
  • Define set up parameters for ring limit times and dialing attempts.
  • Customize email and SMS templates.
  • Detect answering machines.
  • Create database filters.
  • Configure blacklists.
  • Enable Smart Dialing (Big Data analysis).

  • SPEECH ANALYTICS

  • Analyze customers’ voices automatically.
  • Generate real-time digital contracts.
  • Capture speech analytics for quality assurance.
  • Qualify specific keyword settings.
  • Support voice recognition for IVR.
  • Create smart tags when keywords are spoken.

  • REPORTS AND ANALYTICS

  • Generate reports and documentation of multiple categories of information including:
    • Agent skills
    • Campaigns
    • Speech analytics
    • Gamification
    • Interaction and chats
    • Routing and more
  • Export Over 60 management reports.
  • Integrate with Business Intelligence Systems.
  • Coordinate additional API’s from wolkvox.
  • Pricing

    Wolkvox offers custom pricing schemes for different solutions. Check their official website to learn more.

    15 Best Alternatives of Wolkvox

    Bonsai | BRAINs

    Bonsai | BRAINs

    Microsoft acquired Bonsai, an AI platform that empowers developers to build, teach and use intelligent systems, in June 2018. Its platform greatly simplifies the programming of control and optimization to create more intelligent systems and business processes. Bonsai's fundamentally different...See More
    IBM SPSS Modeler

    IBM SPSS Modeler

    IBM SPSS Modeler is a predictive analytics platform that helps users build accurate predictive models quickly and deliver predictive intelligence to individuals, groups, systems, and enterprises. With an intuitive interface and drag-and-drop features, the software is designed to be easy...See More
    Neuton AutoML

    Neuton AutoML

    Neuton, a cloud AutoML solution, makes Machine Learning available to everyone. Unlike traditional AI solutions that are very complex thus requiring rigorous tech skills and associated with high costs for implementation and support, Neuton doesn't require any coding and allows...See More
    Neural Designer

    Neural Designer

    Neural Designer is a machine learning platform that allows you to create, train, and deploy neural network models that can analyze large amounts of data and provide predictive insights. It helps you achieve better results for your business or profession,...See More
    Lobe

    Lobe

    Lobe brought very useful features for training a custom machine learning model. If you make a model and set some training data about what the model will learn, this can be automatically done by Lobe. One of the most notable...See More
    Argil

    Argil

    Argil is a low-code/no-code platform that allows you to create custom software applications without writing code. It is still in beta, but it offers a variety of features that can be used to build a wide range of applications....See More
    PyCaret

    PyCaret

    PyCaret is an open-source, low-code Python library for machine learning. It allows users to train and deploy machine learning models with minimal coding....See More
    Obviously AI

    Obviously AI

    Obviously AI is a no-code AI platform that enables businesses to rapidly run predictions on historical data, with just a few clicks. Obviously AI is a powerful and easy-to-use no-code AI platform. It is a great choice for businesses of...See More
    Google Teachable Machine

    Google Teachable Machine

    Google Teachable Machine is a low-code/no-code web-based tool that allows users to train and use machine learning models for their projects without coding. It is a great choice for educators, artists, students, innovators, makers of all kinds – really, anyone...See More
    Apple CreateML

    Apple CreateML

    Apple CreateML is a low-code/no-code machine learning framework that allows users to train and deploy machine learning models on Apple devices without writing code. It is included with Xcode, Apple's integrated development environment (IDE) for macOS....See More
    Akkio

    Akkio

    Akkio is a predictive AI platform with a quick and scalable decision making engine. It is a low-code/no-code platform that enables users to build and deploy predictive models without writing code. It is available as a cloud-based platform and offers...See More
    Google AutoML

    Google AutoML

    Google AutoML is a low-code/no-code machine learning platform that enables users to build and deploy custom machine learning models without writing code. It is part of the Google Cloud Platform (GCP) and is available as a cloud-based service....See More
    Amazon SageMaker

    Amazon SageMaker

    Amazon SageMaker is a fully managed machine learning (ML) service that enables developers and data scientists to train, deploy, and manage ML models quickly and easily. It offers a broad set of capabilities for building, training, and deploying machine learning...See More
    Nanonets

    Nanonets

    Nanonets is a low-code/no-code AI platform that enables users to train and deploy custom machine learning models without writing code. Nanonets is a powerful and easy-to-use low-code/no-code AI platform. It is a great choice for businesses of all sizes that...See More
    Levity

    Levity

    Levity is a low-code/no-code AI platform that enables users to build and deploy custom machine learning models without writing code. Levity is a powerful and easy-to-use low-code/no-code AI platform. It is a great choice for businesses of all sizes that...See More

    Wolkvox Reviews


    No reviews available.