Product Details

Feature - Analyze customers’ voices automatically. Generate real-time digital contracts. Capture speech analytics for quality assurance. Qualify specific keyword settings. Support voice recognition for IVR. Create smart tags when keywords are spoken.

Features of Wolkvox

OMNICHANNEL

  • Control multiple information streams from a unified platform.
  • Manage incoming calls, outcoming calls, and SMS.
  • Provide support for web chat, WhatsApp, Facebook Messenger, Telegram, and Line.
  • Handle interactions of Facebook, Instagram, Twitter, and email.
  • Retrieve real-time reports for every channel.
  • Monitor all aspects of every interaction.
  • Classify and save all communications.

  • PREDICTIVE DIALER

  • Horizontal and vertical dialing strategies.
  • Capable of up to 10 simultaneous calls per agent.
  • Define set up parameters for ring limit times and dialing attempts.
  • Customize email and SMS templates.
  • Detect answering machines.
  • Create database filters.
  • Configure blacklists.
  • Enable Smart Dialing (Big Data analysis).

  • SPEECH ANALYTICS

  • Analyze customers’ voices automatically.
  • Generate real-time digital contracts.
  • Capture speech analytics for quality assurance.
  • Qualify specific keyword settings.
  • Support voice recognition for IVR.
  • Create smart tags when keywords are spoken.

  • REPORTS AND ANALYTICS

  • Generate reports and documentation of multiple categories of information including:
    • Agent skills
    • Campaigns
    • Speech analytics
    • Gamification
    • Interaction and chats
    • Routing and more
  • Export Over 60 management reports.
  • Integrate with Business Intelligence Systems.
  • Coordinate additional API’s from wolkvox.
  • Pricing

    Wolkvox offers custom pricing schemes for different solutions. Check their official website to learn more.

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