Product Details
VoltDelta performs intelligent data driven contact management to optimize your customer's journey. VoltDelta rapidly tailors and integrates our multi-channel contact center solutions to enable you to increase revenue, boost retention and reduce operating costs with proven scalability and reliability. Our inbound and outbound offerings support virtual and geographically distributed contact centers and remote agents within a highly secure and compliant environment. VoltDelta's service guarantee is backed by contact center and carrier experts who are dedicated to your success. Achieve more with VoltDelta solutions:
VoltDelta Oasis Contact Centre
OASIS is a cloud-based, multi-channel contact centre service offering service differentiation and flexible call routing. No on-site equipment is required as administrators are provided with a web-based management portal, enabling complete control of the contact centre service.
VoltDelta 360 Directory Service
A complete solution for Directory and Operator service providers.
Features of VoltDelta
Oasis Features
- Delivered totally from the cloud All agent applications are delivered as “click-once” deployments and all routing, user-management and reporting is carried out via a customer web portal.
- Multi-channel communications Supports a wide range of contact channels including phone, email, web chat, SMS and social interactions. Non-voice media are routed to agents using the same logic as for voice calls.
- Highly flexible routing Offers a wide range of routing capability, using a graphical routing plan, with flexible queue assignments to support skills-based queuing, VIP and customer value-based routing.
- Intelligent contact management Able to track all contacts a customer has with an organisation across all channels, providing the agent with a genuine 360 degree view of the customer.
- Implement a virtual contact centre The OASIS cloud-based contact centre greatly simplifies the creation of a virtual contact centre including all existing call centres, branches, remote staff and back-office experts.
- Centralised call and screen recording Implementing OASIS call recording ensures that the full end-to-end call experience is recorded, including any IVR interaction, inclusive of the agent desktop and across all agents.
- Supports industry leading CRM Integrates with a range of leading CRM systems including Microsoft Dynamics and Oracle Service Cloud (RightNow CX).
- Outbound Dialler OASIS also supports both preview and progressive outbound dialler capability, with either simple list upload or programmatic interface available.
360 Features
- Search Engines 360 Search – fast and comprehensive set of directory services search capabilities.
- Agent Workstations Speed and ease-of-use combined with advanced search capabilities, putting answers at agents’ fingertips immediately. Features include simultaneous lookups across multiple local databases and within integrated websites, personalisation and caller profiling, map integration, shopping cart functionality and booking reservations.
- Data Management Powerful and flexible platform for gathering, cleansing and merging data from multiple sources into a complete, up-to-date database.
- Internet Directories 360 Web is a complete solution for building and maintaining dynamic web directories for a range of needs.
32 Best Alternatives of VoltDelta
Nuance Communications, Inc. is the pioneer and leader in conversational AI innovations that bring intelligence to everyday work and life. The company delivers solutions t...
Braina is being used by thousands of businesses and professionals in more than 180 countries to convert speech into text and voice control PC. Multi-language speech reco...
Amazon Lex is a service for building conversational interfaces into any application using voice and text. Amazon Lex provides the advanced deep learning functionalities o...
Dragon speech recognition software from Nuance is used by millions of people – in the office, at home, at school, on the road, even in the operating room – to get more do...
CMUSphinx is a speaker-independent large vocabulary continuous speech recognizer released under BSD style license. It is also a collection of open source tools and resour...
We believe nothing is more important than good health. It’s this belief that inspires us to develop reliable, quality products and solutions for the global health care in...
Voicepoint is a market-leading Swiss provider of digital dictation systems, speech recognition software and dictation management solutions. We help our customers in secto...
iSpeech provides human quality text to speech and speech recognition solutions to consumers, developers and businesses worldwide. -Leading developer of speech-enabled...
Reason 8 is the latest release of what is now a well-established DAW that has never been afraid to do things its own way.Reason 8's flatter, clearer design is immediately...
Fast, accurate and affordable voice-to-text transcription -- starting at just $0.79 per audio minute! The app is free to download, but transcription services are subject...
VoiceboxMD is Designed for private practices and hospitals. Helps physicians and practitioners build charts and notes at record speeds. Advanced medical dictation softwa...
Talvala is a speech analytics company. We use Baidu’s Deep Speech technology and machine learning for compliance surveillance and human/machine interfaces. We never st...
Trint’s automated transcription software was invented by journalists, but we know converting audio to text is a necessary task for a lot of us: marketing, media, academia...
Speechmatics® powers applications that require mission-critical, accurate speech recognition using its any-context speech recognition engine. Speechmatics’ speech re...
Go Transcribe provides the latest software invention to convert speech in to text. We use artificial intelligence to convert audio files into documents. This transcriptio...
The VoxSigma software suite offers large vocabulary speech-to-text capabilities in many languages. It has been designed for professional users needing to transcribe large...
Build natural and rich conversational experiences Give users new ways to interact with your product by building engaging voice and text-based conversational interfaces...
Uniphore is a global Conversational AI technology company with offices in the U.S., India and Singapore. Uniphore believes the future of customer service is every voi...
VoiceVault provides voice biometrics solutions for mobile, on-device and telephony applications. The solutions focus on ease of use along with convenience for customers a...
Crescendo Systems Corporation is a leading developer of Documentation, Digital Dictation, Voice Processing, Transcription and Workflow Management systems for the medical,...
Speech to text technology have evolved and Ebby proud to offer it to you in the best way we can. Around it, we've implemented complementary, user-friendly tools to help y...
Sensory is a privately held company focusing on improving the user experience of consumer electronics through machine learning technologies. Sensory sells chips and embe...
Phonexia transforms voice to knowledge with its innovative speech analytics and voice biometrics technologies. Its Phonexia Speech Engine is the first on the market using...
Utopia Thinking Systems develops AI solutions that are disrupting customer care and contact systems by means of Deep Learning usage (Deep Neural Networks). New value...
At Sestek, we believe in building technologies to increase life quality. With our conversational AI and Analytics solutions, we help companies to be data-driven. This mea...
Sound Transcription serves media professionals, marketers, churches, and the education industry with automatic transcription of interviews, meetings, sermons, lectures, p...
LumenVox is a speech automation and multi-factor biometric authentication solutions company providing core speech technologies that include the LumenVox Speech Recognizer...
SpeechMotion™ is a state-of-the-art voice capture, speech recognition, editing, distribution and e-signature application platform for healthcare documentation. Design...
SpeechWrite Digital is a full solution provider specialising in workflow solutions, digital dictation, voice recognition and PDF solutions. Our practical technology, s...
SpokenData is an automatic and human transcription service for your audio and video files that includes speech processing, online transcription editor, API, and translati...
Voci is committed to delivering innovative solutions that enable you to mine actionable insights from your voice data to improve your profitability. Our GPU-accelerated,...
Based in Silicon Valley, Prodigal is bringing the power of AI and machine learning to lenders, creditors and collection agencies. We help them stand out through their com...