Product Details
VoltDelta performs intelligent data driven contact management to optimize your customer's journey. VoltDelta rapidly tailors and integrates our multi-channel contact center solutions to enable you to increase revenue, boost retention and reduce operating costs with proven scalability and reliability. Our inbound and outbound offerings support virtual and geographically distributed contact centers and remote agents within a highly secure and compliant environment. VoltDelta's service guarantee is backed by contact center and carrier experts who are dedicated to your success. Achieve more with VoltDelta solutions:
VoltDelta Oasis Contact Centre
OASIS is a cloud-based, multi-channel contact centre service offering service differentiation and flexible call routing. No on-site equipment is required as administrators are provided with a web-based management portal, enabling complete control of the contact centre service.
VoltDelta 360 Directory Service
A complete solution for Directory and Operator service providers.
Features of VoltDelta
Oasis Features
- Delivered totally from the cloud All agent applications are delivered as “click-once” deployments and all routing, user-management and reporting is carried out via a customer web portal.
- Multi-channel communications Supports a wide range of contact channels including phone, email, web chat, SMS and social interactions. Non-voice media are routed to agents using the same logic as for voice calls.
- Highly flexible routing Offers a wide range of routing capability, using a graphical routing plan, with flexible queue assignments to support skills-based queuing, VIP and customer value-based routing.
- Intelligent contact management Able to track all contacts a customer has with an organisation across all channels, providing the agent with a genuine 360 degree view of the customer.
- Implement a virtual contact centre The OASIS cloud-based contact centre greatly simplifies the creation of a virtual contact centre including all existing call centres, branches, remote staff and back-office experts.
- Centralised call and screen recording Implementing OASIS call recording ensures that the full end-to-end call experience is recorded, including any IVR interaction, inclusive of the agent desktop and across all agents.
- Supports industry leading CRM Integrates with a range of leading CRM systems including Microsoft Dynamics and Oracle Service Cloud (RightNow CX).
- Outbound Dialler OASIS also supports both preview and progressive outbound dialler capability, with either simple list upload or programmatic interface available.
360 Features
- Search Engines 360 Search – fast and comprehensive set of directory services search capabilities.
- Agent Workstations Speed and ease-of-use combined with advanced search capabilities, putting answers at agents’ fingertips immediately. Features include simultaneous lookups across multiple local databases and within integrated websites, personalisation and caller profiling, map integration, shopping cart functionality and booking reservations.
- Data Management Powerful and flexible platform for gathering, cleansing and merging data from multiple sources into a complete, up-to-date database.
- Internet Directories 360 Web is a complete solution for building and maintaining dynamic web directories for a range of needs.
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