Product Details
Emplifi is a customer experience management platform that helps businesses listen to, engage with, and understand their customers across all channels, including social media, email, live chat, and phone.
Features of Emplifi
- Customer listening: Emplifi allows you to listen to conversations about your brand on social media, so you can respond to customer inquiries and engage with potential customers.
- Customer engagement: Emplifi allows you to engage with customers across all channels, so you can provide them with a consistent and personalized experience.
- Customer understanding: Emplifi helps you understand your customers by providing you with insights into their behavior and preferences.
- Customer journey mapping: Emplifi helps you map out the customer journey so you can identify opportunities to improve the customer experience.
- Customer feedback: Emplifi allows you to collect customer feedback so you can understand what they think of your products and services.
- Customer analytics: Emplifi provides you with detailed analytics on your customer interactions, so you can track your progress and make necessary adjustments to your customer experience strategy.
Emplifi is a powerful customer experience management platform that can help businesses of all sizes improve the customer experience. The platform is used by businesses such as Delta Airlines, Samsung, and Ford Motor Company.
Pricing
They cost $200 per year for subscription and there are a free trail available. For the Subscription plan, they offer 79 features, 8 integrations and others.
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