Product Details
Agara is the future of business-to-consumer communication. Agara uses advanced Voice AI to process customer support calls in real-time. Agara can process calls entirely autonomously or provides live suggestions to a human agent to resolve the call quickly and successfully. Agara removes all friction points in support calls. Enterprises can improve their support experience dramatically with zero hold times, significantly improved first call resolution rate and shorter call durations. This improved experience comes on top of over 50% cost savings and operational efficiencies.
Features of Agara
- Automatic Speech Recognition Agara automatically generates and stores a high quality call transcript for every call in real-time
- Advanced NLU Agara’s proprietary NLU engine enables a deep analysis of the transcribed voice and text stream and classifies them into proper intents.
- Deep Learning The deep learning model trained with 10 million+ customer support specific data points, then uses this input to find the right resolution to a customer's issue.
- Text to Speech Our human-like Text-to-Speech system then replies to the customer with the steps to troubleshoot and closes the call like how a human agent would do.
- Analytics Agara also provides a rich dashboard that gives you all the data ranging from key support metrics to agent performance stats.
- Flexible Deployment Agara fits in non-invasively with your CRM and cloud telephony services with minimal development requirements, so that you can deliver business impact right away.
6 Best Alternatives of Agara
The best customer experiences are built with Zendesk. Zendesk is a CRM company that builds support, sales, and customer engagement software designed to foster better cust...
Uniphore is a global Conversational AI technology company with offices in the U.S., India and Singapore. Uniphore believes the future of customer service is every voi...
Utopia Thinking Systems develops AI solutions that are disrupting customer care and contact systems by means of Deep Learning usage (Deep Neural Networks). New value...
Cx MOMENTS automatically analyzes and categorizes your customer support tickets, detecting the topics and problems that regularly crop up in your customer support convers...
InMoment™ is the leader in Experience Intelligence (XI), transforming metrics into meaning to drive high-value business decisions and relationships with both customers an...
Peak uses Decision Intelligence AI to unlock the power of a business’s most valuable asset, its data, by helping people make decisions over complex information faster, mo...
